HP envy 6034e printer problem

[JWB42]

Printer will not connect to wifi so do I need to factory reset and how to do it

[Max3Aj]

@JWB42, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're having trouble connecting your HP ENVY 6034e printer to Wi-Fi. Let's walk through a few steps to get this resolved.

Step 1: Restart Devices

Before resetting, try these quick steps:

1. Restart your printer, router, and computer/mobile device.
2. Make sure your Wi-Fi network is working and that you're within range.

Step 2: Reconnect Using HP Smart App

The easiest way to reconnect is using the HP Smart app:

1. Download or open the HP Smart app.
2. Tap “+” to add a new printer.
3. Follow the on-screen instructions to connect the printer to Wi-Fi.

If the printer is not detected, proceed to reset the network settings.

Step 3: Restore Network Settings (Factory Reset Wi-Fi)

To reset the network settings on your HP ENVY 6034e:

1. Press and hold the Wireless button (📶) and the Cancel button (❌) on the printer for 5 seconds.
2. The Wireless light will blink, indicating the network settings have been restored to default.

Now, try reconnecting the printer using the HP Smart app again.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

Also, this - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support