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‎03-02-2021 08:00 PM - last edited on ‎07-14-2021 03:44 PM by Moderator

HP Recommended
Product: HP Officejet 4635

Printer had an unreadable  message on the screen when i can close and touched the screen it went away and printer shut down and it never came back - now it doesn’t power one at all

 

there were other posta with this symptom but they HP expert never responded 

Category:
1 person had the same question
1 REPLY 1

‎03-06-2021 08:06 AM

HP Recommended

@AnaTT, Welcome to the HP Support Community!

 

I see that the printer does not power ON. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Perform the steps mentioned in this document - HP printer does not turn on

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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