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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

HP officejetpro 8620 can’t find my wifi

1 REPLY 1
HP Recommended

Make sure your router has different names for the 2.4 and the 5.0 band

if programming the router is difficult then use Wi-Fi direct to bypass the router.

 

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.



You may need to reset the printer: video here

This puts the printer into setup mode have two hours to complete the setup

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.
3. Touch OK.
4. Print the network configuration page and verify that the network settings have been reset.



Wi-Fi setup to router: video here at 8;40 for Wi-Fi


For Wi-Fi direct setup click here.
This is useful to avoid using the router or if you do not have access to it.


Simple push button or WPS setup is described 56 seconds into this video. This is the push button connect where you do not need a password.


Full feature software 8620 May 2022


Printer Reference 8620e, and User Manual

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated when using the router type of connection.


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