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‎09-29-2020 03:41 PM

HP Recommended
Product: ENVY 5530
Operating System: macOS 10.13 High Sierra

My printer stopped  wireless printing all of a sudden... I have done everything they have suggested to fix the issue but nothing is working.   I ran a test page and under IP address it says Not applicable...  I got a Fail under No Filtering. Test results say printer is unable to connect to the wireless router... Mac address filtering may be enabled on router which is preventing printer from connecting to wireless network during setup..   I went into my configurations for my router but cant find anything about Mac filtering...   Please Help

 

Computer: Imac  running 10.13.6

Router: Fios Quantum Gateway

Printer: ENVY 5530

Category:
1 person had the same question
1 REPLY 1

‎09-29-2020 11:04 PM

HP Recommended

Hi,

Please see below knowledge article, this is due to a router update and SON feature which prevents the printer from connecting:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-connecting-an-HP-printer-to-a-...

 

Shlomi



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