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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Charlie9991
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HP smart issue with new printer

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I received a replacement Officejet Pro 9015,  it is connected to the internet and works.  However, i cannot get it to connect to HP smart so that i can scan from my computer.  I tried to remove the current printer (the old one) and reinstall with the new one.  HP smart will not allow me to do that. 

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sandytechy20
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@Charlie9991

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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