Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
Flag Post

HP smart print is very show us ing HP-laptop 15-daxxx wireless connected to HP envy 6055e printer

HP Recommended
HP laptop 15-da-xxx
Microsoft Windows 10 (64-bit)

HP Envy New printer - Windows up to date - laptop up to date

both connected to my home network

just seems to take a long time for HP Smart to open and then to print

The equipment is only 18" apart.

network ping round-trip is avg 94ms

Is this slow print just normal?


Level 17
Level 17
32,547 32,128 5,521 12,974
Message 2 of 2
Flag Post
HP Recommended


Print a Wireless Network Test Results page and evaluate the shown results:


May you see any attention or warning on the header of the printed report?


How are the Signal Strength and quality? any warning regarding multiple SSIDs?


Generally the ping average indicate a slow network traffic to the printer, 94ms indicates a very slow network connection to the printer, which relies on the used network.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation