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Locked

‎09-27-2021 06:40 PM

HP Recommended
Product: HP laptop 15-da-xxx
Operating System: Microsoft Windows 10 (64-bit)

HP Envy New printer - Windows up to date - laptop up to date

both connected to my home network

just seems to take a long time for HP Smart to open and then to print

The equipment is only 18" apart.

network ping round-trip is avg 94ms

Is this slow print just normal?

Beverley2k

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2021 02:08 AM

HP Recommended

Hi,

Print a Wireless Network Test Results page and evaluate the shown results:

https://support.hp.com/ph-en/document/c06543173

 

May you see any attention or warning on the header of the printed report?

 

How are the Signal Strength and quality? any warning regarding multiple SSIDs?

 

Generally the ping average indicate a slow network traffic to the printer, 94ms indicates a very slow network connection to the printer, which relies on the used network.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎09-28-2021 02:08 AM

HP Recommended

Hi,

Print a Wireless Network Test Results page and evaluate the shown results:

https://support.hp.com/ph-en/document/c06543173

 

May you see any attention or warning on the header of the printed report?

 

How are the Signal Strength and quality? any warning regarding multiple SSIDs?

 

Generally the ping average indicate a slow network traffic to the printer, 94ms indicates a very slow network connection to the printer, which relies on the used network.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No
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