HP smart tank 7301 goes offline after one print job

[nisa5759]

I have an issue with my HP Smart Tank 7301 where it's printing only one job at a time then it goes offline.  Is anyone else having this issue?   If so what is the solution?

[Kuroi_Kenshi]

Hi @nisa5759,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection

Ensure that your printer is properly connected to the network:

• WiFi: Make sure the printer is connected to WiFi and has a stable connection. Reconnect the printer to your network if needed.
• Ethernet: If you are using Ethernet, ensure the cable is securely connected.

Restart Printer and Router

A simple restart can sometimes resolve connectivity issues:

• Turn off the printer and unplug it from the power source.
• Turn off your router and wait for about 30 seconds.
• Turn on the router and wait until it reconnects to the internet.
• Plug in the printer and turn it back on.

Update Printer Firmware

Ensure the printer firmware is up-to-date:

Kindly refer to this link to update your printer firmware.

Set Static IP Address

Assigning a static IP address to your printer can help maintain a stable connection:

• Obtain the IP address of your printer (usually found in network settings on the printer display).
• Enter the IP address into your web browser to access the printer’s Embedded Web Server (EWS).
• Navigate to the Network settings and assign a static IP.

Check Printer Settings

Verify printer settings on your computer:

• Windows: Go to Control Panel > Devices and Printers. Right-click on your printer, select Printer Properties, and go to the Ports tab. Ensure the correct port is selected (Standard TCP/IP Port).
• Mac: Go to System Preferences > Printers & Scanners. Select your printer and check the settings, ensuring it’s connected to the correct network.

Disable Sleep Mode

Sometimes, the printer might go into sleep mode and appear offline:

• Go to your printer’s control panel settings.
• Disable sleep mode or set it to a longer time before the printer goes into sleep mode.

Reinstall Printer Software

Reinstall the printer software to ensure there are no corrupted files affecting the connection:

• Uninstall the printer software from your computer.
• Visit the HP Support Website and download the latest driver and software package.
• Install the software and follow the setup instructions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @nisa5759,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection

Ensure that your printer is properly connected to the network:

• WiFi: Make sure the printer is connected to WiFi and has a stable connection. Reconnect the printer to your network if needed.
• Ethernet: If you are using Ethernet, ensure the cable is securely connected.

Restart Printer and Router

A simple restart can sometimes resolve connectivity issues:

• Turn off the printer and unplug it from the power source.
• Turn off your router and wait for about 30 seconds.
• Turn on the router and wait until it reconnects to the internet.
• Plug in the printer and turn it back on.

Update Printer Firmware

Ensure the printer firmware is up-to-date:

Kindly refer to this link to update your printer firmware.

Set Static IP Address

Assigning a static IP address to your printer can help maintain a stable connection:

• Obtain the IP address of your printer (usually found in network settings on the printer display).
• Enter the IP address into your web browser to access the printer’s Embedded Web Server (EWS).
• Navigate to the Network settings and assign a static IP.

Check Printer Settings

Verify printer settings on your computer:

• Windows: Go to Control Panel > Devices and Printers. Right-click on your printer, select Printer Properties, and go to the Ports tab. Ensure the correct port is selected (Standard TCP/IP Port).
• Mac: Go to System Preferences > Printers & Scanners. Select your printer and check the settings, ensuring it’s connected to the correct network.

Disable Sleep Mode

Sometimes, the printer might go into sleep mode and appear offline:

• Go to your printer’s control panel settings.
• Disable sleep mode or set it to a longer time before the printer goes into sleep mode.

Reinstall Printer Software

Reinstall the printer software to ensure there are no corrupted files affecting the connection

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,