HP smart website says my printer is offline, but thats not the case

[klausrauter]

Hi there and good morning.

My HP SMART website account (hpsmart.com says) that my printer is offline, but that's not the case as I am able print normally and my printer is connected to my Wi-Fi in my home.

Exact error wording: "Printer is offline. You might not be able to print."

Even my HP Smart app for notebook says there is no error, the printer is ready to print, and I can print.

The reason i am here is that I worry that HP cannot see my ink cartridge level to send me new cartridge 🙂

Thank you for your help

Klaus 

[A_Gayathri]

Hi @klausrauter, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP LaserJet MFP M140we Printer. 

I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page). 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

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