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Locked

‎10-07-2020 11:23 AM

HP Recommended
Product: HP3830
Operating System: Microsoft Windows 10 (64-bit)

The power light is blinking and the screen is stuck on the HP logo.  The reboot of pulling plug, waiting and then restarting is not working.

1 REPLY 1

‎10-09-2020 11:50 AM

HP Recommended

@MikeDinyl, Welcome to the HP Support Community!

 

Leave the printer unplugged for a couple of hours and then plug it in.

 

If the issue persists, unplug the power cable, press and hold the power button down for 10 seconds and release it

Try to power on the printer.

 

If the printer is still stuck on the initialization screen, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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