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‎10-14-2020 12:42 PM

HP Recommended
Product: HP 3830
Operating System: Microsoft Windows 10 (32-bit)

Printer will print in color with USB but over wifi stopped printing in color. I have two different profiles. One with the USB and one with WiFi. 

3 REPLIES 3

‎10-17-2020 05:40 AM

HP Recommended

@Addie21, Welcome to the HP Support Community!

 

I understand you are not able to print in color wirelessly. Install the printer using the TCP/IP port that may resolve this issue:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎10-17-2020 08:56 AM

HP Recommended

Thank you. I will try this.

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‎10-19-2020 06:20 AM

HP Recommended

@Addie21

 

Yes, you can try these steps at your leisure and let me know how it goes.

 

Sandytechy20
I am an HP Employee

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