HPOfficeJet 6978 will not connect to my iPad nor my Android phone any longer

[candi467]

I have a HP 6978 printer and I could print from my iPad and Samsung Android phone until 5 days ago. Now I cannot setup wirelessly. It cannot find the printer which is on the same network as those devices. Why is it will not work any longer? I’ve rebooted and followed all the setup instructions provided by HP. How can I successfully connect the devices wirelessly?

[Jay_G24]

Hi @candi467,

I'd like to help!

To better assist-

1.) Are the printer and device connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.)Is your printer connected to a home network or public network?

5.)What is the status of the wireless light on the printer, steady or blinking?Q

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping