cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
candi467
New member
1 0 0 0
Message 1 of 2
75
Flag Post

HPOfficeJet 6978 will not connect to my iPad nor my Android phone any longer

HP Recommended
HP Officejet 6978
iOS

I have a HP 6978 printer and I could print from my iPad and Samsung Android phone until 5 days ago. Now I cannot setup wirelessly. It cannot find the printer which is on the same network as those devices. Why is it will not work any longer? I’ve rebooted and followed all the setup instructions provided by HP. How can I successfully connect the devices wirelessly?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
11,244 11,215 831 928
Message 2 of 2
Flag Post
HP Recommended

Hi @candi467,

 

I'd like to help!

 

To better assist-

 

1.) Are the printer and device connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.)Is your printer connected to a home network or public network?

5.)What is the status of the wireless light on the printer, steady or blinking?Q

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation