I understand your concerns and I would like to help.
Are you using this Printer with a Windows PC or Mac?
- Do you have any Anti-virus software installed on your Computer? If you do, please deactivate it for now.
- Ensure the printer and the Computer are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
If you are using a Mac or iPhone for printing please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important
Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
Next ensure your computer and Printer have the latest updates
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