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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
macOS 12.0 Monterey

my photosmart 5520 worked fine, upgraded the router, kept same address and password, all other devices normal except printer indicating offline, can't communicate with router. On my Mac if I select the printer wifi and command a print it will do it  but my computer will otherwise be offline until I change wifi again.

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