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‎03-01-2021 01:09 PM

HP Recommended
Product: HP ENVY 4501

Can't get the connection to complete in the wireless set up wizard. It does locate my SSID but when I put in the password that's on the device it continues to show up as invalid password.  Thanks for your support in advance. 

Category:
1 REPLY 1

‎03-04-2021 08:09 AM

HP Recommended

@LDBanks

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Could you share the screen where it's asking for the password? 
  • Are you connecting to the home network or HP named network?

While you respond to that, use Wi-Fi Direct when a local wireless network is unavailable: https://support.hp.com/us-en/document/ish_1841315-1637332-16
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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