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Common problems for Connectivity Issues
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My mom gave me her old printer. Now I’m trying to set it up on my WiFi network. It’s not working. How do I reset it so I can connect it?

1 REPLY 1
HP Recommended

Hi @Sam1079,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To connect your HP printer to a new Wi-Fi network, you'll often need to reset the printer's network settings and set it up again. Here’s a step-by-step guide to help you through the process.

 

Resetting Your HP Printer's Network Settings

Turn on the Printer: Make sure your printer is powered on.

Access the Control Panel: Depending on your printer model, you might need to navigate through the printer's display screen.

  • For printers with a touchscreen:
    • Go to Settings or Network.
  • For printers without a touchscreen:
    • Press the Wireless button or hold it for about 5 seconds (look for a button with a wireless icon).

Restore Network Defaults:

  • In the settings menu, look for an option like Restore Network Defaults or Reset Network Settings. Confirm any prompts to complete the reset.

Reconnecting Your Printer to the New Wi-Fi Network

Connect the Printer to Wi-Fi:

  • Using Wi-Fi Protected Setup (WPS):
    • If your router supports WPS, press the WPS button on your router.
    • Within two minutes, press the Wireless button on your printer.
  • Using the Printer's Control Panel:
    • Go to Settings > Network > Wireless Setup Wizard.
    • Select your new Wi-Fi network from the list and enter the Wi-Fi password.

Download and Install the HP Smart App (if you haven't already):

  • This app can help you with the setup process.
  • Download it from the HP Smart App website or your device's app store.

Set Up the Printer:

  • Open the HP Smart app and add your printer.
  • Follow the prompts to connect to your new Wi-Fi network.

Note:

  • Check Wi-Fi Signal: Ensure the printer is within range of the Wi-Fi router.
  • Restart Your Devices: Restart your printer and router to refresh connections.
  • Update Firmware: Make sure your printer has the latest firmware. You can check this in the HP Smart app or the printer’s control panel.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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