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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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How do I find out the MAC address on a HP LaserJet M111a printer? Maybe print a networking info page? I tried reading the manual and printing a configuration report but it does not contain MAC address. I need this info to add to a router allowlist. Can't look it up on the router and there is no information on the printer's label. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions
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Indeed,

The printer have no wireless capabilities but offers a USB connection only, therefore any such networking information is not applicable for the printer model:

 

ShlomiL_0-1760855195078.png

https://www.hp.com/hk-en/shop/hp-laserjet-m111a-printer-7md67a.html#specs

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

4 REPLIES 4
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Page 4 of the reference manual shows how to get a network report.

Press and hold the Wireless button for more than 10
seconds (but less than 20 seconds

 

To avoid registering your printer on the system, you might consider printing directly to the printer.


The below is all know about your LaserJet: 111.  Hope I am not oversharing!


Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.


Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info


Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

 

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: m110we.
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

109-110-111 112

  1. Turn off the printer.
  2. Press and hold the Wireless button and the Cancel button simultaneously.
  3. Keep holding both buttons for about 10 seconds, or until the power light starts blinking.
  4. Release the buttons.

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.


This video shows how to connect to the router: m110we
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 2:50 in this video
Wi-Fi Direct is explained on page 19 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 6 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.


Full function printer drivers can be downloaded here: 109-110-111 112
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 109-110-111 112

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.


All HP manuals are here: 109-110-111 112

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.


Parts, if any available, can be found here m110w. Use your serial number for more extensive information.
Disassembly is shown in this video: 110 111
Printer problems could be cleared by one or more of these HP YouTube videos 109 1xx

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.


Specifications for your system: 109-110-111 112




Let me know if a problem


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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This printer does not have Wi-Fi, just a network jack in the back of it. So, this solution does not work for me, unfortunately.

HP Recommended

Indeed,

The printer have no wireless capabilities but offers a USB connection only, therefore any such networking information is not applicable for the printer model:

 

ShlomiL_0-1760855195078.png

https://www.hp.com/hk-en/shop/hp-laserjet-m111a-printer-7md67a.html#specs

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I just connected the printer via USB and it worked. Thanks.

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