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HP MFP M130mw

I am able to print via wireless thru my home network and my PC.  When I try to print from my Apple I6 phone, it asks for the password.  I cannot remember it, when I set it up.  I have not changed or updated the software since I set it up.  Thanks in advance.

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@RR36, Welcome to HP Support Community!

 

Are you referring to the HP Smart password?

Could you share the screenshot of the pop-up window that appears on the iOS device?

 

Alternatively, you can use the AirPrint feature to print from the iOS device, refer to the document HP Printers - Printing from an iPhone, iPad, or iPod Touch for help.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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