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HP Recommended
HP Stream 11-ak0000 Laptop PC (528P3AV)
Microsoft Windows 11

Printer/fax/copier/scanner previously connected to phone line now digital voice so now have no connection, how do you connect printer to BT Network

2 REPLIES 2
HP Recommended

Hi @Berdou,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

                                                                                        

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Laptop is Hp Pavilion 17 -ab051na, details as requested. Previosly printer connected to standard landline now cannot do as landline is via Digital Voice supplied by BT that uses BT Hub for landline calls. Cannot use wiFi

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