I have tried every troubleshooting method listed online, and there are several suggestions. I have tried the "Virtual" assistant, that is worthless. I have attempting to get a human on the phone, and each time, I'm directed to the online or Virtual assistance without fail.
I have moved, and was issued a new wifi router. I cannot get my HP Laser Jet MFP230nw printer to recognize the network. I am very frustrated.
It's a shame that HP is unable to provide telephonic tech support.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
I understand this could be frustrating, however, there seems to be a delay in reaching out to you and the escalation team has assured to contact you soon, we would appreciate your patience in the meantime.
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