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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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How to factory reset MFP M28w

HP Recommended
HP Laser Jet Pro MFP M28w
macOS 10.15 Catalina

I live in Thailand where the HP service center support is wholly unresponsive.

My issue results from a change in my internet service provider & consequent change to my wifi network--i.e., unable to change from old to new wifi network.

Everything I've tried up to now to change the printer's wifi network access has not been successful (similar to citations by other community members).

As a last resort I want to factory reset all settings & begin a fresh printer setup.

I'd read in other posts that an HP Rep must provide factory reset instructions in confidence.

Since HP Thailand has not been cooperative, I'm hoping that any another HP Representative might lend assistance & provide such factory reset instructions.

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Message 2 of 2
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HP Recommended

@rhtbkk, Welcome to the HP Support Community!

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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