How to reset to factory settings HP AIO

[Jazzcat1]

Giving this printer to a friend and want to reset to factory settings. Help please. 

[Sneha_01]

HI @Jazzcat1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reset your HP OfficeJet Pro 9015 All-In-One Printer to factory settings, follow these steps:

Reset to Factory Settings:

Turn on the Printer:

• Make sure the printer is powered on and idle.On the printer’s control panel, tap the Home icon to access the main menu.Navigate to Settings.
• In the settings menu, find and tap Printer Maintenance.
• Look for the option Restore or Restore Defaults.Tap Restore Factory Defaults or Reset.
• Follow the on-screen prompts to confirm that you want to reset the printer to factory settings.The printer will begin the reset process and may restart automatically.

Detailed Steps:

Home Screen:

• From the printer’s home screen, swipe down to open the control panel dashboard.
• Tap the Settings icon (gear icon).
• Scroll down and select Printer Maintenance.:
• Tap Restore.
• Select Restore Factory Defaults.:
• Confirm the reset by tapping Yes or OK.:
• The printer will restart automatically. If it doesn’t, turn it off and then back on manually.

Post-Reset Steps:

Print Configuration Page: After resetting, print a configuration page to ensure that the reset was successful and to review the default settings.

Reconfigure Network Settings: If the printer was connected to a network, you'll need to reconfigure the network settings if you plan to use the printer before handing it over to your friend.

HP Smart App (Alternative Method):

Open HP Smart App: If you have the HP Smart app installed on your phone or computer, open it and ensure your printer is connected.

Settings in HP Smart:

• Navigate to Printer Settings.
• Select Advanced Settings (or EWS - Embedded Web Server).
• Find the Restore Defaults option in the advanced settings or EWS.Confirm the reset.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support