Hp 6950 that is not connecting to web services

[Andy158]

I have recently acquired a second hand HP 6950 printer.

I initially had issues seeing up the printer with my WiFi. Having factory reset my router I can now see the printer from my web browser. I have placed the printer next to the WiFi to ensure a good signal and have tried all the on line help solutions.

I cannot get my printer to connect to web services.

Any of our PCs and laptops can find the printer on our home WiFi, but they report a printer error through smart print.

[Betty0610]

@Andy158

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c05337026

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Andy158]

Thank you for the reply.

The steps seem to fail at point 6.

I download the firmware that is applicable to the printer. I have reset the printer, so assume that it being required is correct. However, once I run the firmware on the PC I get a "not applicable" message in the PC.

Andy

[sandytechy20]

@Andy158

This might require one on one interaction and remote access to your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.