Hp 7155 printer stuck on HP Logo

[Cmj55]

My HP 7155 printer is just stuck on HP logo and will not go any further.  Would like to just try and reset printer but do not know what steps to take.  Any help would be appreciated 

[Sneha_01]

Hi @Cmj55,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 7155 printer is stuck on the HP logo, you can try the following steps to reset it:

1. Power Cycle the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Printer: Disconnect the power cord from the back of the printer and from the wall outlet.
3. Wait: Leave it unplugged for at least 60 seconds.
4. Reconnect the Power: Plug the power cord back into the printer and the wall outlet.
5. Turn On the Printer: Press the power button to turn the printer back on.

2. Perform a Hard Reset

1. Turn Off the Printer: Make sure the printer is turned off.
2. Remove the Ink Cartridges: Open the cartridge access door and carefully remove the ink cartridges.
3. Disconnect the Power: Unplug the power cord from the printer.
4. Press and Hold Power Button: While the printer is unplugged, press and hold the power button for about 15 seconds.
5. Reconnect the Power and Ink Cartridges: Plug the power cord back in, and reinsert the ink cartridges.
6. Turn On the Printer: Press the power button to start the printer.

3. Check for Firmware Updates

If the printer powers on but remains unresponsive, you might want to check for firmware updates. This typically requires accessing the printer settings via a connected device, so if it's stuck on the logo, this may not be possible immediately.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Cmj55]

Thanks so much for getting back to me.  Unfortunately, those steps did not correct my problem.  Also, just so you know, whenever I plug the power cord in the printer starts up with the logo and the power button does not do anything.  It will not power down unless I disconnect the power cord.  Once again I appreciate the advice, if you know of any other tips I would love to hear them.

[Sneha_01 · Accepted solution]

Hi @Cmj55 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Cmj55]

Thanks for all your help on this.

[Mrozip]

I have the same problem with my 7155 printer, the only way to power it on and off is to pull the power cord the on / off switch is useless. I have tried to power it on and off but nothing worked, but when I connected to the laptop I get nothing because it’s offline has anyone been able to solve this

[MaryBS1]

I don't see a private message icon.  Can you please describe in more detail how to get to the private message?  Or describe what I need to do publically?

Thank you,

Mary

[MaryBS1]

Were you able to get this problem fixed?  I am having the same issue.

MaryBS1