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Hp envy 4500 cannot connect to wifi

HP Recommended
Envy 4500 all in one printer
Microsoft Windows 10 (64-bit)

Hello, 

Two days ago my printer suddenly stopped working and it’s impossible to connect it to the wifi. I have seen the issue has been common with Verizon Fios customers and HP printers. I have tried all the possible solutions since rebooting the router, the printer, the laptop, trying to add it as new printer, disabling the SON (self organizing network) as seen in another post, and nothing. It just said unable to connect to the network. 

I contacted verizon Fios and they helped me, but at the end they said to contact HP for support since the printer is the only device affected.

 

I am desperate since I need to print stuff for my job... 

 

any help will be appreciated!

 

thanks

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HP Recommended

Hi,

Please restore the network settings and try to connect again, if the connection fails follow the prompt on screen to print a Wireless Network Test Report, or follow the below steps:

https://support.hp.com/ro-en/document/c04728135

 

What exact failure is listed be the printed report?

 

Shlomi



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HP Recommended

Hey, 

 

I did it already, and the thing is that it is not printing anything. I press on click report and a white page is coming out (even when I hear the printing noise).

I don’t know what else to do

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