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Locked

‎03-04-2021 12:21 PM

HP Recommended
Product: Hp office jet 3830
Operating System: Microsoft Windows 10 (32-bit)

The printer cannot find the router

Category:
1 person had the same question
1 REPLY 1

‎03-04-2021 02:41 PM

HP Recommended

@Grok1953 

 

From its specs

 

Connection method
Requirement
Wired (Ethernet)
n/a
Wireless
802.11 b/g/n – 2.4-GHz networks only
USB
Hi-speed 2.0 USB
Wi-Fi Direct
Wireless network
HP Smart app
Wireless network
Near field communication (NFC)
n/a

 

Please allow your router to broadcast both bands (2.4GHz and 5GHz), your printer can "see" 2.4GHz network and you can connect

 

Regards.

BH
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