Hp offijet4560

[KyranRay]

I have en HP office jet 4650 printer I press the button to print twice and I’m trying to cancel the second one and it doesn’t want to stop it keep printing .😭it’s eating my ink and my paper. I press the x to cancel and it shows cancelling but then it start printing again fb. It’s stock on that. Please what should I do

[Raj_05]

Hi @KyranRay,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet 4650 printer is stuck in a loop where it's not properly canceling the print job. Here’s a step-by-step approach to resolve the issue.

Cancel Print Jobs from the Printer:

• On the printer's control panel, press the X or Cancel button to try to stop the current print job.
• If the printer has a screen, navigate to the print queue and select "Cancel All" if available.

Cancel Print Jobs from Your Computer:

• On your computer, go to the Devices and Printers or Printers & Scanners section in the Control Panel or Settings.
• Find your HP OfficeJet 4650, right-click on it, and select See what's printing.
• In the print queue window, find the job(s) that are stuck and right-click on them. Select Cancel or Cancel All Documents.

Power Cycle the Printer:

• Turn off the printer by pressing the power button.
• Unplug the printer from the power source and wait for about 60 seconds.
• Plug the printer back in and turn it on. Check if the issue persists.

Reset the Printer:

• If power cycling doesn’t help, try resetting the printer to factory settings. Check the user manual for instructions on how to perform a reset. This usually involves navigating through the printer’s menu.

Check for Firmware Updates:

• Sometimes, updating the printer’s firmware can resolve issues like this. Visit the HP website, enter your printer model, and check for available firmware updates.

Reinstall Printer Drivers:

• Uninstall the current printer drivers from your computer, then reinstall them. You can download the latest drivers from the HP website.

Inspect the Printer:

• Ensure there are no paper jams or obstructions in the printer.
• Check the ink cartridges to make sure they are properly installed and not empty.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support