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‎03-09-2021 12:04 PM

HP Recommended
Product: color laserjet pro MFP M281
Operating System: Microsoft Windows 10 (64-bit)

I GOT A NEW MODEM AND NOW MY I CAN'T PRINT FROM MY PC. My printer shows that it is connected to the correct WIFI but it doesn't seem to be communicating with the PC

Category:
1 REPLY 1

‎03-12-2021 06:53 AM - edited ‎03-12-2021 06:54 AM

HP Recommended

@ksingone, Welcome to the HP Support Community!

 

I understand you are not able to print wirelessly. Since you have a new router, did you update the wireless settings on the printer?

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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