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Common problems for Connectivity Issues
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HP Recommended
OfficeJet Pro 8610
Microsoft Windows 10 (64-bit)

I am changing my broadband provider - when I change the wireless settings on both the printer and my PC - the printer will not accept the command to print

1 REPLY 1
HP Recommended

@Brian1934

 

Welcome to the HP Support Community.

 

There could be a conflict.

 

Let's reset the network settings on the Printer: 1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup. 2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored. 3. Touch OK.

 

Once done, try connecting the Printer back to the Wi-Fi: 1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch Network Setup. 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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