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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet 9012 All-in-One Printer
Microsoft Windows 11

I have tried almost everything imaginable to reset this printer, but it is in an offline state, and I can't seem to get it back online. I have disconnected the power cord from both ends, reset the router box, etc. Nothing as of yet seems to help....

 

Any advice would be greatly appreciated. Thanks, and have a great day!

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