I can get my printer to turn on, the screen is blue and blank?

[PGAMember]

my screen is blank and blue and the printer doesnt appear to tur

[Raqeeb26]

Hi @PGAMember ,

Welcome to The HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your inkjet printer is displaying a blue and blank screen, it could be indicative of a firmware or hardware issue. Here are steps you can take to troubleshoot:

1. Restart the Printer:

   • Turn off the printer by disconnecting the power cord from the back.
   • Wait for about 60 seconds before plugging the power cord back in.
   • Turn the printer back on and check if the issue persists.

2. Perform a Power Reset:

   • Disconnect the power cord from the back of the printer while it's turned on.
   • Unplug the power cord from the wall outlet.
   • Wait for at least 60 seconds.
   • Reconnect the power cord to the printer and the wall outlet.
   • Turn on the printer.

3. Update Printer Firmware:

   • If your printer screen was operational and connected to the internet previously, ensure that your printer firmware is up-to-date. You can check HP's support website to download and install the latest firmware updates applicable to your printer model.

4. Check for Hardware Issues:

   • Make sure there are no physical obstructions or damage inside the printer.
   • Ensure that the control panel buttons are not jammed.

5. Factory Reset (if accessible):

   • If you can access the settings menu on the screen (or via the software on your computer), attempt a factory reset, which can often resolve firmware glitches.
      Note: This will reset all settings on your printer, so reconfiguration may be required after.

This hp article offers steps on HP All-in-One Printers - Control panel screen blank, unresponsive, or unable to wake printer from sl... for a variety of HP printers, which may provide additional solutions.

Hope this helps resolve your issue.