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I can't connect my printer to Wi-Fi.I use my house owners wireless internet. Can you help me, please

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V1N01B

I had to update my HP Instant Ink account, because I havet used IT for a Long time. But I can not connect my printer to Wi-Fe. I have tried everything, and still No connect ion. My internet conetion isWireless. The printer works from my IPhone, But can not connect IT to Wi-Fe. What do I do wrong? Can sombody help me please?

Best regards 

SlipperSivi79. 

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@SlipperSivi79, Welcome to the HP Support Community!

 

How is the printer and the iPhone connected?

Are you using the wifi-direct option?

 

To connect the printer to the wireless network, use the WPS method.

  1. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    note: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  • Make sure the printer and the iPhone are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Try printing using the Airprint option.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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