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Common problems for Connectivity Issues
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‎02-04-2025 03:20 AM

HP Recommended
Operating System: Microsoft Windows 11

I can’t connect my orinter HP ENVY 6009e to my new wi-fi company

Category:
1 REPLY 1

‎02-07-2025 02:04 PM

HP Recommended

Hi @Mireia_080778, 

Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Please follow these steps, 
1. On the back of the printer, press and hold the Wireless button for at least 5 seconds and release it. This will erase the old network and will put the printer in setup mode. 
2. Download the HP Smart app on your phone or PC, and make sure your device is connected to the same Wi-Fi network you want your printer to join. Open the app, tap "Set up a new printer," and follow the magical on-screen steps. 🪄

 

You may check this document for reference: https://support.hp.com/in-en/document/ish_1736500-1626554-16

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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