I can’t get my printer connected to my wifi

[Karen1004]

I had a power outage that knocked out everything, including my wifi. I was also hacked.  I worked w my ISP for a long time to get it back up with a changed password. Since the. i have not been able to reconnect my printer to my wifi.  I have tried all the “solutions” in the HPSmart app but none have worked. My blue wifi indicator continues to flash. And my printer does not work. 

[Nal_NR]

Hi @Karen1004,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with- connectivity. 

When a power outage affects your HP ENVY Photo 7155 All-In-One Printer and Wi-Fi, there can be multiple points of failure. Here are the steps to get your printer back online:

Step 1: Restart All Devices

1. Restart Printer:
   • Turn off your HP ENVY Photo 7155 printer, wait for about 10 seconds, and turn it back on.
2. Restart Router/Modem:
   • Turn off your router and modem, wait for about 10 seconds, and then turn them back on.
3. Restart Computer:
   • Restart your computer or any devices you are trying to connect to the printer.

Step 2: Check Wi-Fi Connection

1. Verify Wi-Fi:
   • Make sure your Wi-Fi network is up and running and other devices can connect to it.
2. Reconnect Printer to Wi-Fi:
   • On the printer's control panel, go to Network or Wireless Settings.
   • Select Wireless Setup Wizard and follow the instructions to reconnect the printer to your Wi-Fi network.

Step 3: Update Printer Settings

1. Check Printer IP Address:
   • On the printer's control panel, print a network configuration page or go to Network Settings to find the printer's IP address.
2. Update Printer IP Address on Computer:
   • On your computer, go to Devices and Printers (Windows) or System Preferences > Printers & Scanners (Mac).
   • Find your HP ENVY Photo 7155 printer, right-click (or control-click) and select Printer Properties or Options & Supplies.
   • Update the IP address if necessary.

Step 4: Reinstall Printer Drivers

1. Uninstall Old Drivers:
   • Go to Settings > Apps on Windows or System Preferences > Printers & Scanners on Mac, and remove the printer.
2. Download Latest Drivers:
   • Visit the HP Support website and download the latest drivers for the HP ENVY Photo 7155.
3. Install Drivers:
   • Install the downloaded drivers and follow the on-screen instructions to set up the printer again.

Sharing the remaining steps in the next post, kindly check.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Karen1004,

The rest of the steps are below. 

Step 5: Reset Printer Network Settings

1. Reset Network Settings:
   • On the printer’s control panel, go to Network Settings.
   • Select Restore Network Settings to reset the printer’s network configuration.
2. Reconnect to Wi-Fi:
   • After the reset, reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.

Step 6: Perform a Power Reset

1. Turn Off Printer:
   • Turn off the printer and unplug it from the power source.
2. Wait:
   • Wait for about 60 seconds.
3. Plug In and Turn On:
   • Plug the printer back in and turn it on.

Step 7: Verify Printer Functionality

1. Print Test Page:
   • Try printing a test page to ensure the printer is working correctly.
2. Check for Firmware Updates:
   • On the printer's control panel, go to Settings > Printer Maintenance > Update the Printer to check for firmware updates.

If the problem persists after these steps, there may be a deeper issue caused by the power outage. Contact HP phone Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Karen1004]

Thank you for trying to help, but I did everything up to the end of Step 2.  I could not go further because there was nothing else available to do.  Nothing at all appeared in the control panel.  

[Karen1004]

OH WAIT!  I could only get as far as STEP 2: #1.  After that I could do nothing else.  

[Nal_NR]

Hi @Karen1004 ,

Thank you for performing the recommended steps, I see that it has not helped. 

As a last resort, let's try a Semi-full reset and see if that helps. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.