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Locked

‎11-28-2022 08:22 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

My printer is connected to the internet, but fails to connect to HP Ink Support ... not sure why

Category:
3 REPLIES 3

‎12-01-2022 05:53 AM

HP Recommended

Hi @Topshape07,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, I would recommend you follow the document HP Instant Ink - 'Connect Printer to Update Status' Message Displays

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-03-2022 05:56 AM

HP Recommended

Hi @Topshape07,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎12-06-2022 09:53 AM

HP Recommended

Hi @Topshape07

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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