I can't print eventhou my printer is on my phone is saying it's not available.

[Ronniegirl]

My phone says that my printer is not available,  but my printer is on. And I went into Hp smart app and it says my printer is ready for printing. It still not printing.  I don't know what else to do it says it's connected to my wifi but it's not doing anything 😕 

[A_Gayathri]

Hi @Ronniegirl,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a common issue where the printer appears to be connected but isn't responding to print requests. Here are some troubleshooting steps you can follow to resolve this issue:

Restart Devices:

• Turn off your printer and unplug it from the power source. Wait for about a minute before plugging it back in and turning it on.
• Restart your phone.

Check Network Connection:

• Ensure your printer and phone are connected to the same Wi-Fi network.
• If possible, move the printer closer to the router to ensure a strong Wi-Fi signal.

Re-add Printer in HP Smart App:

• Open the HP Smart app on your phone.
• Remove the printer from the app.
• Add the printer again by following the on-screen instructions.

Check Printer Status:

• Make sure there are no error messages or blinking lights on the printer's display.
• Check if the printer has sufficient paper and ink/toner.

Print a Network Configuration Page:

• Print a network configuration or test page directly from the printer’s control panel to ensure it’s connected to the network.
• Refer to your printer's manual on how to print this page.

Reset Network Settings:

• Reset the network settings on your printer and reconnect it to your Wi-Fi network. This can often resolve connectivity issues.

Update Firmware and Software: Update the firmware on an HP printer

• Check if there is a firmware update available for your printer and update it if needed.
• Ensure the HP Smart app is updated to the latest version on your phone.

Check Printer Queues:

• Sometimes print jobs can get stuck in the queue. Open the printer queue on your phone and clear any pending print jobs.

Test Printing from Another Device:

• Try printing from another device, such as a computer or another phone, to determine if the issue is specific to your phone.

Factory Reset:

• As a last resort, you can perform a factory reset on the printer. Refer to your printer’s manual for instructions on how to perform a factory reset.

Refer to this document: HP ENVY Photo 6255 All-in-One Printer  User manual

I hope this helps. 

Take care and have a good day.

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