• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-21-2022 08:28 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Chrome OS

HP officejet pro 8610 will not print after changing ISP I have followed all instructions

Category:
1 REPLY 1

‎10-01-2022 09:37 AM

HP Recommended

Hi @Navyfe,

 

Welcome to the HP Support Community. 

 

I understand that you are unable to print after changing to a new ISP I'd like to help!

 

Please follow the steps below:

Restore the printer to the original network settings

From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.

Touch Restore Network Defaults, and then touch Yes.

A message appears stating that the network defaults have been restored.

Touch OK.

Print the network configuration page and verify that the network settings have been reset.

 

Run the WiFi set-up again.

Can you open the EWS by inputting the printer IP into your browser?

Also, update the firmware if required for your printer. Click here

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.