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‎07-01-2024 04:26 PM - last edited on ‎07-01-2024 05:34 PM by Retired

HP Recommended
Product: HP Officejet 4630 e-All-in-One Printer

Wireless hp officejet 4630.  I changed internet provider and now my printer will not connect.  

1 person had the same question
1 REPLY 1

‎07-03-2024 10:29 AM

HP Recommended

Hi @Kat08,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

Meanwhile, perform the steps from this document.

 

You may also refer to this document for further assistance. 

 

Also, try updating firmware. Click here. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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