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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
jj125
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I changed my router and now my printer isnt connected. I can't access it through my hp smart app eit

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I changed my router and now my printer isnt connected. I can't access it through my hp smart app either to change the router information to it. 

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KrazyToad
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@jj125

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the complete printer model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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