I forgot user name and password, now I can't UNLOCK to set up new network. HP 9010 printer

[docloan1]

First thing I do not remember even creating a user name and password. 2nd if I did I would not have locked it so I may have been hacked. Now I have moved and need to get a new wifi connection. The printer keeps saying that option is LOCKED. It asks me for user name/password to unlock I don't have that info. Again, it won't even let me do reset of factory settings. 

[Jay_G24 · Accepted solution]

Hi @docloan1,

I'd like to help!

I understand the printer is locked with admin username and password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[docloan1]

Thank you! This worked! 😀

[Jay_G24]

You're welcome 🙂

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!