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‎08-21-2024 07:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have a Smart tank 5000, had it hooked up to run wireless and switched providers.   Doesn't print, can't get it to go on-line.  Any ideas?   

1 REPLY 1

‎08-21-2024 07:19 PM - edited ‎08-21-2024 07:20 PM

HP Recommended

General help for new modem
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.


HP has some videos on how to do the initial setup
https://www.youtube.com/@HPSupport/search?query=5101

You may need to reset the printer: video here

How to get the Wi-Fi direct name and password.


For a Wi-Fi setup video click here

This printer uses the 2.4ghz band

All the software is located here but the full feature drivers for windows 10/11 is below
https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-51.10.6089-SJ0001_F...

Tank reference
5101 5100 5000

For more than you probably want to know, click here

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

Thank you for using HP products and posting to the community.
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