I have 2 HP DESKJET 4100 AND ON MY HP SMART APP IT SAYS TO CONACT SUPPORT I DONT KNOW WHY

[Raider00]

I'm getting a message on my HP SMART APP to contact support. I have 2 HP DESKJET 4100 and the other just shows the ink levels.  Both are on the same wifi as my phone and other PC'S. They both have ink and says ready to print. Also says "Some features Un.

." but I can't see the whole message. When I click on the printer on the app it takes me to a message asking if I want to hide the printer. I can print on it just fine but don't know how to get rid of the message and read the message as stated above? Any suggestions? I did unplug and rebooted the printer 

[Nal_NR]

Hi @Raider00,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be to deal with confusing messages on your HP Smart app, especially when you're trying to get the most out of your printers. It’s great to hear that you can still print, but let’s see how we can clear up that message and help you fully utilize your printers.

Here are a few questions to better understand the situation:

• Have you checked if both printers have the latest firmware updates installed? Sometimes, updates can resolve such issues.
• Are both printers registered to your HP Smart app account, and did you set them up using the same account?
• Can you clarify if the message you see on the app is persistent, or does it go away temporarily after you restart the app or the printer?

Here are some troubleshooting steps you can try to resolve the issue:

Check for Updates: Ensure that the HP Smart app is up to date on your device. Open the app store on your phone or computer and check for any available updates for the HP Smart app.

Re-add the Printers: In the HP Smart app, remove both printers and then re-add them. This can help refresh the connection and clear any error messages. To do this, tap on the printer in the app, then choose “Remove Printer” and follow the prompts to add it back.

Clear App Cache: If you're using the HP Smart app on a mobile device, try clearing the app's cache. Go to your device's settings, find the HP Smart app, and clear the cache. Restart the app afterward.

Check Printer Status: Verify that both printers are set to "Ready" in the app and not showing any errors. You can also check the printer's display panel for any error messages or notifications.

If you follow these steps and still face issues, please let me know, and we can explore more options together!

Keep me posted for further assistance

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