I have a new printer. I have removed my old printer, but the network still is recognizing it

[kskepi1]

My laptop is not talking to my printer.  We had an internet upgrade, and everything is working except my laptop to my printer.  I had another HP Printer which this printer replaced.  The old one is still being found by the network, although it has been disconnected for over a month.  The network will not find my new printer from my laptop......it does from my cell phone, though.  How do I get rid of the old printer, first of all, and then what do I do to make my Dell laptop talk to my new printer again?

[Kuroi_Kenshi]

Hi @kskepi1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

On Windows:

• Open Settings from the Start menu.
• Navigate to Devices > Printers & Scanners.
• Locate your old printer in the list, click on it, and select Remove Device.

On macOS:

• Go to System Preferences > Printers & Scanners.
• Select your old printer from the list and click on the minus (-) button to remove it.

Connecting Your Laptop to the New Printer

Ensure Wi-Fi Connectivity:

• Make sure your printer is connected to the same Wi-Fi network as your laptop. You might need to reconnect your printer to the network after the upgrade.
• Follow the instructions on the printer's control panel to connect it to your Wi-Fi network.

Reinstall the Printer Drivers:

• Visit the HP Support website and download the latest drivers for the HP OfficeJet Pro 9125e.
• Install the drivers on your laptop following the on-screen instructions.

Add the Printer on Your Laptop:

For Windows:

• Go back to Devices > Printers & Scanners.
• Click Add a printer or scanner and wait for your printer to appear in the list.
• Select your printer and choose Add Device.

For macOS:

• Navigate again to System Preferences > Printers & Scanners.
• Click on the plus (+) button to add a new printer.
• Look for your HP OfficeJet Pro 9125e and add it to the list.

Test the Connection:

• Print a test page to ensure your laptop can communicate with the printer.

Additional Troubleshooting Steps

• Restart Devices: Try restarting your router, printer, and laptop.
• Check Firewall Settings: Ensure that your firewall or antivirus settings are not blocking the printer.
• Use HP Smart App: Sometimes using the HP Smart App can help establish the connection more easily.

I hope this helps.

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Best regards,