I have a new router that won't communicate with my printer

[Tim0244]

7155. it is now offline and won't communicate with my new router

[Sneha_01]

Hi @Tim0244,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reconnect your HP 7155 printer to your new router, follow these steps:

Steps to Reconnect Your Printer

Check Printer Status:

• Ensure your printer is powered on and connected to Wi-Fi. Look for the wireless light on the printer.

Reset Network Settings:

• On the printer, press the Wireless and Cancel buttons simultaneously to reset network settings.

Reconnect to Wi-Fi:

• Use the printer's control panel:
  • Go to Setup > Network > Wireless Setup Wizard.
  • Select your new Wi-Fi network and enter the password.

Use HP Smart App:

• Download the HP Smart app on your smartphone or computer.
• Open the app and follow the prompts to add your printer. It will help you reconnect to the new Wi-Fi network.

Check for Printer Status on the App:

• Ensure the printer shows as online in the HP Smart app.

Print a Network Configuration Page:

• From the printer's control panel, navigate to Setup > Print Reports > Network Configuration. This will show if it’s connected to the correct network.

If Issues Persist

• Restart Devices: Restart your printer, router, and computer.
• Update Firmware: Check if there's a firmware update for your printer via the HP Smart app or HP's website.
• Use USB Connection Temporarily: If needed, connect the printer to your computer using a USB cable to complete any setups.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support