I have an HP5255 Printer and it keeps showing a "?"

[JImko711]

And it shows printer not connected when it is.  I'm wondering if I need new drivers as the printer is 7 years oldI done all of the suggested repairs but nothing seeds to work and the all of a sudden the printer will show available, but "?" mark is still there?

[Kuroi_Kenshi]

Hi @JImko711,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Printer is Properly Connected:

• Verify the physical connection between your printer and computer.
• If using Wi-Fi, make sure the printer is connected to the same network as your PC.

Update Printer Drivers:

• Visit the HP Support website and enter your printer model (HP5255).
• Download the latest drivers and software available.
• Install the downloaded drivers following the on-screen instructions.

Use HP Support Assistant:

• Install HP Support Assistant: If it is not already installed on your PC, download it from HP Support Assistant.
• Run HP Support Assistant: Open the application and navigate to your printer. This software will help you diagnose connectivity issues and update drivers.

Check Printer Status:

• Open HP Support Assistant or your printer software to check the printer’s status and run any recommended troubleshooting tools.

Restart Devices:

• Sometimes simply restarting your printer and computer can resolve connectivity issues.

Firmware Update:

• Ensure the printer firmware is up to date. Firmware updates can be found on the HP Support website under your printer model.

I hope this helps.

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Best regards,