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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Cherie58
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I have an OfficeJet Pro 9015 that has dropped off my network and locked options

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OfficeJet Pro 9015]
iOS

I have an OfficeJet Pro 9015 that has dropped off my network and when trying to reset it says that action is locked. How do I get them unlocked? I am the owner and no one else uses it.

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sandytechy20
HP Support Agent
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@Cherie58

 

Welcome to the HP support community.

 

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

 

Update the printer firmware

Here are the steps:- Click here

 

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Cherie58
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All of your recommendations I had previously tried, but failed as the selections to do so were grayed out and when attempted said they had been “locked”. I still haven’t found how to “unlock” and I’m just so frustrated and sorry I ever spent so much on an HP printer only to have it serve as a very expensive paperweight. 

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sandytechy20
HP Support Agent
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@Cherie58

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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