• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-24-2021 12:36 PM

HP Recommended
Product: ENVY 5540
Operating System: Microsoft Windows 10 (32-bit)

I have received an HP Email stating my Printer is not connected to the Internet.  I have tried to speak to a HP Tech Rep but impossible.

 

How do I get the Printer back on the Internet?

Category:
1 REPLY 1

‎03-24-2021 12:58 PM

HP Recommended

Hi,

Please make sure the latest firmware is installed for your printer, see the Download printer firmware from the HP website (Windows) section:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Also, please print and evaluate both a Wireless Test Report and a Web Access Test Report, the Web Access Test Report will be wither within the Wireless menu Reports sub menu, if it cannot be found there go to Setup > Reports from the main Setup menu:

https://support.hp.com/hr-en/document/c04707093

 

Does any of the reports show any warning or attention information printed?

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.