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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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I haver received an HP Email saying my Printer is not connected to the Internet. How do I connect i?

HP Recommended
ENVY 5540
Microsoft Windows 10 (32-bit)

I have received an HP Email stating my Printer is not connected to the Internet.  I have tried to speak to a HP Tech Rep but impossible.


How do I get the Printer back on the Internet?

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Please make sure the latest firmware is installed for your printer, see the Download printer firmware from the HP website (Windows) section:


Also, please print and evaluate both a Wireless Test Report and a Web Access Test Report, the Web Access Test Report will be wither within the Wireless menu Reports sub menu, if it cannot be found there go to Setup > Reports from the main Setup menu:


Does any of the reports show any warning or attention information printed?





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