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‎09-28-2020 03:58 PM

HP Recommended
Product: 8600 officejet all in 1
Operating System: macOS 10.15 Catalina

Hi,

I have a Mac and using an HP 8600 Officejet all in one. My printer goes offline all by itself about every 10 minutes. I've been sure to download the latest Catalina software as I noticed that may save the problem but it didn't. If I unplug the printer and plug it back in, it works fine but only for about 10 minutes. any ideas on how to fix this?

Category:
1 REPLY 1

‎10-01-2020 12:36 PM

HP Recommended

@Macuserbeere

 

I reviewed your post and I understand that the printer is going offline every 10 minutes.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I'd like to know the following to isolate the issue further-

 

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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