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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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I just got a new router and cannot print on my HP ENVY 5500 printer

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HP ENVY 5500

I just got a new router and cannot get my printer to Print.  I have followed all of the steps:

1. Restore network settings.

2, Used the WPS to try and find the network.

3. It says I am connected to wireless, but cannot get it to print.


Any help would be greatly appreciated.

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Welcome to the HP support community.


Which operating system is installed on the computer to which this printer is connected?

I am an HP Employee

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